Hanene: Executive Consultant - France

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iCEO™: 89075

Position: Executive Consultant

Nationality: France

Home Country: France

Experience

Experienced in international B2B environments, leading customer success and service teams across regions, contributing to a global business valued at $90 million. Skilled in strategic restructuring, team management, and fostering a customer-centric approach, utilizing a diverse skill set including leadership training, customer engagement, and project management.

Major Achievements

Led a global customer success team spanning APAC, Europe, and the Americas, overseeing over 1200 accounts and supporting a $90 million business. Pioneered a customer-centric strategy, implementing streamlined onboarding processes and a knowledge base system, resulting in increased customer retention below 1% churn rate, driving double-digit growth in digital solutions (Saas), and fostering a positive customer culture across regions.

Industry Sector Competencies

• E-Commerce/Internet
• IT/Computer Hardware
• Software
• Systems Integration
• Saas

Professional Objectives

• Function: VP Customer Success, Chief Client Officer, Chiel People Officer
• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time, Part time, Coaching on demand
• Prefered Locations: Europe, Africa

Additional Professional Interests

• Operational Coaching on demand
• Non Executive Director Assignments

Countries Covered

• France
• UK

Operational Competencies

• Technologies to market (Professional)
• Business development (Expert)
• New product or service launch (Professional)
• Geographical expansion (Professional)