Rose: Chief Impact Officer - Netherlands (The)

 

iCEO™: 81239

Position: Chief Impact Officer

Nationality: Netherlands (The)

Home Country: Netherlands (The)

 

A servant and adaptive leader with results-driven track record in LEAN business transformations and well-balanced end-to-end value creation for stakeholders. Being the catalyst for change, Rose leads management teams through transformations, taking an all-inclusive and collaborative approach within a respectful and safe environment towards a shared purpose.

Scope: • Set up customer driven concept to improve end-to-end customer value chain. • Led global roll out • After acquisition led test, business case and International roll out of Customer Logistics / Success Management in Europe, US and Asia. • Set up Management team of 3 Managing Directors who had a team of 50 professionals across Europe. Key achievements • Set up method to measure concrete results on customer level. • Total full year benefits in Europe had value of 3% of revenue of the customer. • Enabled expansion of the service from top 50 to 250 customers without expanding resources by involving Team in setting up replicable model and blending LEAN / Six Sigma with Adaptive Business elements. • Testimonials of Global customers showed trust had improved thanks to connecting improvements with customer mission. Customers confirmed Customer Logistics Management is a differentiator and demand competition to adopt similar concept.