Nicolette: COO/Managing Director - Netherlands (The)

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iCEO™: 54325

Position: COO/Managing Director

Nationality: Netherlands (The)

Home Country: Netherlands (The)

Experience

Transformational senior executive with consistent record driving revenue growth and operational performance improvement; balance of strategic, analytic business problem-solving and operational general management skills.

Major Achievements

VP Customer Care, member of the EU board; dynamics: ± 3.000 Customer facing employees, distributed over 14 countries across Europe, OPEX budget ± 100 Mio € p/year, P&L responsible; main achievements: increase revenue, operating margins and market share (OPEX -/- 20%; retention + 30%; CAC -30%; SoW + 1,5; etc.); 180-degree turnaround of the service reputation of the brand from worst to best in class award winning.

Industry Sector Competencies

• E-Commerce/Internet
• IT/Computer Hardware
• Software
• Systems Integration
• Telecommunications
• Consumer Goods

Professional Objectives

• Function: Chief Customer Officer
• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time
• Prefered Locations: Amsterdam

Additional Professional Interests

• Non Executive Director Assignments

Countries Covered

• Germany
• Netherlands (The)
• USA

Operational Competencies

• Technologies to market (Expert)
• Business development (Expert)
• Acquisition and shadow management (Expert)
• New product or service launch (Expert)
• Geographical expansion (Professional)
• Company rescue or turnaround (Expert)
• Close down or sell off (Professional)
• Pre or post investment audit (Expert)