Rachida: COO/Managing Director - Belgium

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iCEO™: 41904

Position: COO/Managing Director

Nationality: Belgium

Home Country: France

Experience

Dynamic, enthusiast I like to work in a project: the follow-up operations, supervision, sales, trainings, optimisation of the results and coordination with various departments is primarily to focus on customer satisfaction. Define the market segments and the requirements of each specific country as well as their needs (KPI...), satisfaction of the customers is for me a major objective.

Major Achievements

 Set up of client services departments Luminus (increase numbers of persons 20 until 150 Agents)  Define sale’s KPI and evaluation system's  Define job description with HR collaboration created the recruitment test and evaluations  Analyse and presentation's of the result  Organisation of training for supervisors  Created Quality control department  P&L budget analysis

Industry Sector Competencies

• Software
• Telecommunications
• Consumer Goods
• Energy-Oil-Gas
• Media
• call centre

Professional Objectives

• Function: Direction
• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time
• Prefered Locations: Belgium

Additional Professional Interests

• Non Executive Director Assignments

Countries Covered

• Belgium
• France
• Morocco

Operational Competencies

• Technologies to market (Expert)
• Business development (Expert)
• New product or service launch (Expert)